Terms and Conditions

• We will make every effort to ensure the information contained on this site is up-to-date and accurate, but occasionally, a title may go out of stock between updates.
• If you request notification of when a title appears on the site, we will send you an email when it appears on the site, allowing you to click through to the site and make your purchase. Your payment card will not be debited until you place the firm order.
• All the delivery times we quote are estimates, based on working days (Mon-Fri), and sometimes delays can occur. If you have not received your order within 28 days, please email customer.services@booksfromscotland.com.
• We will make every effort to ensure delivery times are adhered to but if this is not possible we will contact you and give you an alternative date if it is going to mean more than 21 working days delay. You may choose to cancel the order and if your card has been debited your payment will be refunded.
• Occasionally we will be required to make additional security checks on the payment card and this may delay the order.
• The goods pass into your hands upon delivery.

• We would like to offer our customers a good service. If you are unhappy with any aspect of our service, please email: customer.services@booksfromscotland.com. Your complaint will be dealt with within three working days.

• The prices on the site are not subject to VAT if they are books; other products may be subject to VAT. Delivery charges are extra. Our VAT Registration Number is 918 3381 14.

• The publishers reserve the right to change prices without notice. All orders are subject to availability and we reserve the right to refuse to supply to any individual or institution.

• We will accept payment from VISA, MasterCard, American Express, Switch, Maestro and Delta. All prices are shown in pounds sterling. Your card company performs the currency conversion.
• We will carry out an authorisation procedure on your payment card to check there are sufficient funds to fulfil the order. Your card will be charged when this is complete.
• Your credit card details will be encrypted and passed for order: they will not be stored by our system.

• It is safe to shop at BooksfromScotland.com. Our server encrypts your credit card information ensuring that the transaction is private and protected, and we do not store that information beyond the ordering process.

• You many cancel your order by emailing us at customer.services@booksfromscotland.com .
• You may cancel your order within 7 working days after the date of delivery, and return items within 30 days. Please repack the title(s) not wanted and send the products together with the invoice number and the reason for return to the address found on the invoice.
• All goods must be in resalable condition. Returns by post are made at your own risk and at your own expense. Returns will be credited to your payment card within 30 days of the date of cancellation.
• We will cancel orders if we have been unable to supply books within 60 working days with the exception of books that have not been released or are reprinting.

• We comply fully with the Data Protection Act of 1998 and will not sell your details to any other organisation. We may, from time to time, include promotional items such as leaflets in parcels but addresses will not be passed on.

• The terms and conditions outlined here are in addition to your statutory rights as a consumer.
• Contracts formed between BooksfromScotland.com and users as a result of using this site shall be governed by Scottish law.
• BooksfromScotland.com is a private limited company. Registered office: 137 Dundee Street, Edinburgh, EH11 1BG. Company registration number SC285420

Tel: 0845 241 2779 Fax: 0131 228 6220